Subject: Late refund (Cancelled RMA)
From: PRINCE MALIK <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 16 Dec 2020 15:26:03 -0700 (MST)

Hi Team, 

Ticket-1878228 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Dec 11, 2020 
Order ID: 9621467225 
RMA: 1000329909 
Tracking ID: RP121220001072 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince