Subject: RE: Refund Not Processed #6243558114
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 12:40:32 +0000

@Shakeeb Arsalan<mailto:[email-masked]> Please proceed for refund as goodwill and mention the RMA number in old rma field.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, December 16, 2020 11:17 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed #6243558114

External email sender, please take precaution.
Hi Team,

Please note that the customer is claiming that he returned the items from this order 6243558114 with the return request of this order 6244915533.
After we checked on the BI publisher we could not find any unexpected items received at the WH.

Please note that the amount to be refunded is 106.46 SAR.
Kindly advise.

Regards
Shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 12:34:04 PM
Subject: Refund Not Processed #6243558114

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 18, 2020
Order ID: 6243558114
Child ticket; 1867807
Return Tracking ID: 46382951016
RMA: 1000208243
Assistance Required: Process the refund as soon as possible.

Issue Description: Customer raised a return request for 3 items and as per customer he returned the items under AWB 46383454305, delivered to the warehouse on 30/11/2020. Therefor according to the hybris the refund has been not processed yet, So we request you to check under  AWB 46383454305, if you receive the items and do the needful.

Regards,
Samer

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