Subject: Re: Order returned WH 6244362163
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, YASSER LSM <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Dec 2020 05:38:32 -0700 (MST)

Hi Team, 

With reference to the order number 6244362163, the order was placed on Nov 19, 2020 and as per the Hybirs the order status is showing as Delivered. However, after tracking the ID : Z2346573 we can see that the order is returned to RTO on Sat Dec 05 2020. 

So we request you to kindly check this order and assist us with this case, the customer is chasing us constantly for his order. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Sunday, 13 December, 2020 16:40:12 
Subject: Order returned WH 

Hi Team, 

Subject: Order returned WH. 

ORDER NO : 6244362163 
TRACKING ID : Z2346573 

Issue Description: As per the hybris, the status of the above order is delivered. However, as per Zajil, the order has been returned to WH. Screenshots are attached. Now the customer is asking for refund. 

Assistance Required: Kindly do the needful. 

Regards, 
Yasser.