Subject: Late refund (Cancelled RMA)
From: AKASH YADAV <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 15 Dec 2020 13:14:28 -0700 (MST)

Hi Team, 

Ticket-1768588 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 19, 2020 
Order ID: [ callto:7415830994 | 9615627298 ] 
RMA: 1000189747 
Tracking ID: 46043430613 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Akash