Subject: Fwd: Issue with Refund Complain
From: Abdulqader Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 15 Dec 2020 02:12:45 -0700 (MST)

Dear Team , 

Problem Statement : Refund Complain. 

Order Date : Sep 16, 2020 
Order ID: 6224440515 
Tracking ID : return to store 
Total Price : SAR 195.9 

Issue Description : the customer return the items to store on 9/21/2020 and as we see the refund hase be done in Return Requests but we didn't see any process in Payment Transactions 

Case history : The customer reached out to us on 10 Nov 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 1/14/2019 and this is his 14th order with us. 

Assistance required : process the amount in Payment Transaction and close the issue. 

plz check the attachment 

Regards, 
Ala Aldin 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, November 12, 2020 12:32:04 PM 
Subject: Issue with refund 

Hi Team, 

With reference Order: 6224440515 the refunded but we can not see any refund follow on 

RMA:24187032 
order No.: 6224440515 

Kindly see this issue. 

Regards, 
Abdulqader