Subject: Ticket # 183693 Resolved
From: FarEye Support <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 07:13:30 +0000

Dear Apoorv Joshi,  Our Technical Engineer has indicated that your ticket # 183693 with subject Re: Late Collection - 2000073895 has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/981982056078664afe21975289532fb89de906200a3d185afc5fdad7a6427e92