Subject: RE: Item Issue [Missing Parts] / 9615246881
From: Deepak Kumar Shah <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Babyshop Home Delivery <[email-masked]>, Malik Ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 14 Dec 2020 18:09:48 +0000

Hi Sachin,

Step-2 products are local supplier, So if you can share me exact what part is missing than I can ask to supplier to deliver the spare part in warehouse than we can provide to customer.

[Babyshop Logo English Black-01]
Regards,
Deepak Sha
Assistant Department Manager NF
Landmark Tower, Level 24
Dubai Marina
Direct: +971 4 5175454
CUG: +971559677896/(P)+971522856769
[email-masked]<mailto:[email-masked]>
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From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 14, 2020 8:22 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Babyshop Home Delivery <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Deepak Kumar Shah <[email-masked]>; Rehan Khan <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Item Issue [Missing Parts] / 9615246881

External email sender, please take precaution.
Hi Sachin,

Thank you for your help!

However, could you please advise if there is any update on the below.

Regards,
Apoorv

________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Babyshop Home Delivery" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Deepak Kumar Shah" <[email-masked]<mailto:[email-masked]>>
Cc: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 12:42:12 PM
Subject: RE: Item Issue [Missing Parts] / 9615246881

Hi @Deepak Kumar Shah<mailto:[email-masked]>,

Need your support here for missing part of Step 2 ride cruiser car, is there any way we can arrange them.

Regards,
Sachin

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 11:09 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Item Issue [Missing Parts] / 9615246881

Dear Sachin,

We don't have inventory to check & replace the missing part. Please advise.

However, if there are any parts missed, Please let's request to customer to highlight. So we can check accordingly before going to the customer's location.

Best Regards,
Dhan Bahadur Rai
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
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From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 10:54 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Item Issue [Missing Parts] / 9615246881

Hi @Babyshop Home Delivery<mailto:[email-masked]>, Dhan,

Can you pls look into this issue & help us in resolving.

Regards,
Sachin

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 6:19 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Item Issue [Missing Parts] / 9615246881
Importance: High

Hi Sachin,

Please advise on below.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 5:52 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Rehan Khan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Item Issue [Missing Parts] / 9615246881
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 7:42:34 PM
Subject: Item Issue [Missing Parts] / 9615246881

Hi Team,

The customer has placed his order for for "Step2 Ride Cruiser Car" and the price of this item is AED 595.00. She received his order successfully.
However, customer claim that she received the item but there is a missing part in the item.

Customer confirmed with us that part J and G is missing and she said that part O should have only 4 piece but she received 6 pieces. Customer also confirmed with us that she don't want to return her item so we have escalated to the Sachin but we have not received any response from his side.

So we request you please assist us and do the needful.

Date - Nov 18, 2020
Order number - 9615246881
Tracking ID - 46043244402

Item Details - 162041629 - - Step2 Ride Cruiser Car
Concept - Babyshop

Ticket ID - 1716438

We are looking forward to your reply.

Your Friends
The Support Team

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