Subject: Order Delay - 6254105254
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 14 Dec 2020 09:06:54 -0700 (MST)

Hi Team, 

Please assist in arranging the delivery on the below case. Escalated the customer's correct number multiple times but not receiving any response on the same and as per the update on tracking from today it shows rejected by customer while customer came on chat and mentioned never receiving any call. 

Correct contact number: 0558270839 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, December 14, 2020 9:32:24 PM 
Subject: Phone Number To Be Update For Order ID 6254105254 

Hi Team, 

Problem Statement: Phone number to be update 

Order Date : Dec 13, 2020 
Order ID: 6254105254 
Tracking ID: FC1213201000897 
New Phone Number: 0558270839 
Address : 7577 Qays Abu Hubayrah, behind Rottana wedding Hall, Saudi Arabia (SA), 04-3-83, An Nuzhah, Jeddah 

Assistance Required: Need to update this number 

Issue Description: We request you to please contact with him on 0558270839 to deliver the order as customer desperately want his order. 

Request you to look into this and do the needful. 

Regards, 
Ishan