Subject: RE: Late Shipping//Order ID: 6238599365
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Mohammad Musaed <[email-masked]>, M Ataullah <[email-masked]>
Date: Mon, 14 Dec 2020 14:31:03 +0000

Raised to tech INC0930250<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0930250>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, December 14, 2020 5:30 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Mohammad Musaed <[email-masked]>; M Ataullah <[email-masked]>
Subject: Re: Late Shipping//Order ID: 6238599365
Importance: High

External email sender, please take precaution.
Hi Team

Would like to inform you that the order was shipped partially and received the same to the customer, Please check Child ticket 1841497 and arrange the shipment for remaining items or cancel the same ASAP.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 December, 2020 15:23:28
Subject: Re: Late Shipping//Order ID: 6238599365

Hi Team,

Kindly proceed refund for those items which have not been shipped.

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 December, 2020 13:40:50
Subject: Re: Late Shipping//Order ID: 6238599365

Hi Team,

Any updates on this case?

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 December, 2020 14:34:02
Subject: Re: Late Shipping//Order ID: 6238599365

Hi Team,

Any updates on this case?

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 December, 2020 14:12:24
Subject: Re: Late Shipping//Order ID: 6238599365

Hi Team,

Any updates on this case?

Regards,
Ebrahim Hageb

________________________________
From: "Ebrahim Abduljalil. Qasem" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 27 November, 2020 17:19:42
Subject: Late Shipping//Order ID: 6238599365

Hi Team,

Problem Statement: Late Shipping
Order Date : Nov 3, 2020
Order ID: 6238599365
Tracking ID: NA

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Nov 3, 2020 and the customer has received1 item that has been delivered by LMG team(FP1105200001725).
Customer is chasing us for the reset of his order so we request you to expedite the delivery date asap.

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com