Subject: Late refund (Cancelled RMA)
From: AKASH YADAV <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 13 Dec 2020 13:10:36 -0700 (MST)

Hi Team, 

Ticket-1856257 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 17, 2020 
Order ID: 7414946862 
RMA: 1000181770 
Tracking ID: 45444919240 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Akash