Subject: Re: Refund issue // 6219109914
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 13 Dec 2020 06:41:28 -0700 (MST)

Hi Jessie, 

RMAs 1000197641, 1000081744 
Please note that the above RMAs have been deleted and the customer is insisting that he returned items under one them. 
We request you to help in getting the AWBs associated with the mentioned RMAs in order to check on the BI publisher if we received any items. 

Regards 
shakeeb 

From: "M Ataullah" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 13, 2020 6:58:22 PM 
Subject: Refund issue // 6219109914 

Hi Team, 

Problem Statement: Refund issue 

Order Date : Aug 27, 2020 
Order ID: 6219109914 
RMA; 1000197641, 1000081744 
Tracking ID: NA 
Value of the item; 161763778, SAR 249.00 
Assistance Required: Need to check and process the refund. 
Issue Description: The customer placed a return request for one item, and twice the RMA has been deleted, and we don't have any tracking ID that make us confirm that the item has been collected or not, but the customer is chasing his refund and saying that the items has been collected and because of delay the issue more than 4 months does not agree to cooperate with us in investigating the issue, and the customer continually contacting us with new mail, and chasing his refund. 

Customer history; The customer purchasing the order since 2/7/19 according to Hybris and has 18 successful order. 

so kindly request to advice and help us in closing this case. 

Regards 
Syed Ataullah