Subject: Re: refund approval 6479005722
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 13 Dec 2020 06:07:37 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 13 December, 2020 17:24:18 
Subject: Re: refund approval 

Hi Team, 
Problem Statement: Refund approval. 

Ticket ID: 1819670 
Order Date: Apr 8, 2020 
Order ID: 6479005722 
Tracking ID: 45943209141 
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RMA 23558042 
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Total Price: SAR344 
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Issue Description: The customer claim that he has handed over the items to Aramex but the RMA created is cancelled and the tracking id shows Invalid number / data not currently available 
Kindly look at the issue and do the needful 
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Customer's history: Customer is with us since may 2019 and has 5 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help. 
Regards, 
Ezzaldeen