Subject: RE: Courier partner asked extra amount / 6237745358
From: "RASHED S. ALMUSHARRAF" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Dec 2020 08:57:25 +0000

sent delivered handed

From: Jessie Caparas <[email-masked]>
Sent: 11/Dec/2020 12:36 PM
To: Apoorv Joshi‏ <[email-masked]>; Akshay Berry‏ <[email-masked]>
Cc: seeta.seeta‏ <[email-masked]>; RASHED S. ALMUSHARRAF‏ <[email-masked]>; Ramesh Gottimukkala‏ <[email-masked]>; Alexander Gomes‏ <[email-masked]>; Fauzan Ahmad, Musalman‏ <[email-masked]>; Shakeeb Arsalan‏ <[email-masked]>; Rehan Khan‏ <[email-masked]>; Escalations Dxbteam‏ <[email-masked]>
Subject: RE: Courier partner asked extra amount / 6237745358

@Apoorv Joshi<mailto:[email-masked]>

Issue has been prolonged.

Just provide the extra SAR 30 as a voucher.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 4:37 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; RMeshref <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Courier partner asked extra amount / 6237745358

External email sender, please take precaution.
Hi Akshay,

Kindly advice if there is any update on the below case.

Thanks you for help.

Regards
Apoorv
________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "RMeshref" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Alexander Gomes" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 December, 2020 18:17:21
Subject: RE: Courier partner asked extra item / 6237745358

Looping @RASHED S. ALMUSHARRAF<mailto:[email-masked]> Please look into this.

The customer has placed his order on Oct 31, 2020 but she claim that courier partner asked for SAR 30 so customer deny to give him SAR 30 then courier partner did not provide him the package.

Customer said that she had no choice so she gave him the SAR 30, she also said that courier partner did not provide her any receipt, we have escalated to the courier team but we have not received any response from their side.

So we request you please do the needful and help us to close this case as soon as possible.

Order Date: Oct 31, 2020
Order ID: 6237745358
Tracking ID: CRDSAL0089682520

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 November, 2020 11:59:55
Subject: Courier partner asked extra item / 6237745358

Hi Team,

The customer has placed his order on Oct 31, 2020 but she claim that courier partner asked for SAR 30 so customer deny to give him SAR 30 then courier partner did not provide him the package.

Customer said that she had no choice so she gave him the SAR 30, she also said that courier partner did not provide her any receipt, we have escalated to the courier team but we have not received any response from their side.

So we request you please do the needful and help us to close this case as soon as possible.

Order Date: Oct 31, 2020
Order ID: 6237745358
Tracking ID: CRDSAL0089682520

Ticket number - 1667232

We are looking forward to your reply.

Regards
Rehan

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