Subject: Re: Refund Approval // 9606300419 // 1644980
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 12 Dec 2020 23:54:36 -0700 (MST)

Thank you @Sachin for the approval. 

We will do the needful. 

Thanks & Regards, 
Seeta Kunwar 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 13 December, 2020 11:57:20 
Subject: RE: Refund Approval // 9606300419 // 1644980 

Process manual refund & close the case. 

Regards, 

Sachin 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, December 13, 2020 10:06 AM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Approval // 9606300419 // 1644980 

External email sender, please take precaution. 

Hi Sachin, 

Requesting you to kindly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 1 December, 2020 15:59:47 
Subject: Refund Approval // 9606300419 // 1644980 

Hi Team, 

Problem Statement: Refund Approval for return item. 

Ticket ID:1644980 

Order Date: Oct 4, 2020 

Order ID: 9606300419 

Return AWB: 46039537552 

Total Order Value: AED 349.00 

RMA: NA 

Issue Description: Customer is complaining that he raised a return request for 2 items and handed over them to the courier team. As per the courier team, they have returned the items back to Warehouse without checking the quantity. 

As per the update from Warehouse, only 1 items were returned. The item: 162176506 - - Chicco Pocket Meal Highchair was not returned under returns. 

Case History: Customer has contacted us for the first time regarding this complaint. The customer is having 13 complete orders worth of AED 2896. 

Assistance Required: Request you to provide a refund approval of AED 349.00 so that we can close this case. 

Thank you for your help! 

Regards, 

Nitesh 

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