Subject: RE: WWD Item Issue /// 7679778219
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 12 Dec 2020 13:43:52 +0000

Pls check attached email.

Regards,
Sachin

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 11, 2020 10:24 AM
To: Mohd Imran <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: WWD Item Issue /// 7679778219

External email sender, please take precaution.
Hi Sachin,

Still waiting for your advise on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 3:04:56 PM
Subject: RE: WWD Item Issue  /// 7679778219

+@Sachin Maheshwari<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 1:53 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Item Issue /// 7679778219

External email sender, please take precaution.
Hi Sachin,

Hope you are doing well.

With reference to the order number: 7679778219

Customer received a damaged item and our technicians have visited her twice and they have confirmed that the motor is having the issue for the following item: 161602490 - - Graco Printed Lovin Hug Baby Swing, and it needs to be replaced. They have asked her to forward the video to us for arranging the replacement. Please find the video attached which is shared by the customer.

Kindly look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Item Issue  /// 7679778219

Hi Team,

The customer reported that 2 technician visited his house and inform him that there is problem with the motor and it needs to be replaced.

Also, they have asked customer to email us regarding the replacement with video.

Kindly check and advice.

Thank you for your help!

Regard,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: WWD Item Issue  /// 7679778219

Hi Team,

Ticket- 1516176
Child Ticket- 1525015
​
Problem Statement: WWD Item Issue

Concept: Babyshop
Order Date: Apr 25, 2020
Delivery Date: Apr 29, 2020
Order ID: 7679778219
Tracking ID: 45441560721

Assistance Required: Need urgent repair

Issue Description: The customer reported that the item swing is not working and his baby is only 6 months weighing 8 kg.
​
We have already escalated this case to concerned team and they have arrange the technician but customer reported that his issue still not been resolved.

The name of the item is #161602490 - - Graco Printed Lovin Hug Baby Swing and cost of its is BHD 47.20

Also, customer having only 2 orders so far of amount BHD 52.10 including this order.

Please check and advice what we can do in this.

Thank you for your help

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: WWD Item Issue /// 7679778219
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 8 Dec 2020 07:23:36 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

This product has been replaced already.

Email attached.

Regards,

Sachin

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 8, 2020 10:02 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: WWD Item Issue /// 7679778219

External email sender, please take precaution.

Hi Sachin,

Still waiting for your advise on the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 3:04:56 PM
Subject: RE: WWD Item Issue  /// 7679778219

+@Sachin Maheshwari<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 1:53 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Item Issue /// 7679778219

External email sender, please take precaution.

Hi Sachin,

Hope you are doing well.

With reference to the order number: 7679778219

Customer received a damaged item and our technicians have visited her twice and they have confirmed that the motor is having the issue for the following item: 161602490 - - Graco Printed Lovin Hug Baby Swing, and it needs to be replaced. They have asked her to forward the video to us for arranging the replacement. Please find the video attached which is shared by the customer.

Kindly look into this and advise. Thank you for your help!

Regards,

Apoorv

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Item Issue  /// 7679778219

Hi Team,

The customer reported that 2 technician visited his house and inform him that there is problem with the motor and it needs to be replaced.

Also, they have asked customer to email us regarding the replacement with video.

Kindly check and advice.

Thank you for your help!

Regard,

Shivani

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: WWD Item Issue  /// 7679778219

Hi Team,

Ticket- 1516176
Child Ticket- 1525015

​

Problem Statement: WWD Item Issue

Concept: Babyshop

Order Date: Apr 25, 2020

Delivery Date: Apr 29, 2020

Order ID: 7679778219

Tracking ID: 45441560721

Assistance Required: Need urgent repair

Issue Description: The customer reported that the item swing is not working and his baby is only 6 months weighing 8 kg.

​

We have already escalated this case to concerned team and they have arrange the technician but customer reported that his issue still not been resolved.

The name of the item is #161602490 - - Graco Printed Lovin Hug Baby Swing and cost of its is BHD 47.20

Also, customer having only 2 orders so far of amount BHD 52.10 including this order.

Please check and advice what we can do in this.

Thank you for your help

Regards,

Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Subject: RE: WWD Item Issue /// 7679778219
From: Abdul Rasheedpv <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Rafeek Pulikkool <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 8 Dec 2020 07:14:40 +0000

Dear Sachin ,

Good morning,

Items replaced  the  same day ,

Thanks & regards,

A.Rasheed pv.

From: Sachin Maheshwari <[email-masked]>
Sent: Tuesday, December 08, 2020 9:05 AM
To: Abdul Rasheedpv <[email-masked]>; Rafeek Pulikkool <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: WWD Item Issue /// 7679778219

Hi @Abdul Rasheedpv<mailto:[email-masked]>,

Can you pls confirm if the mentioned swing was repaired / replaced or still pending,

Regards,

Sachin

From: Sachin Maheshwari
Sent: Tuesday, November 17, 2020 6:08 PM
To: Abdul Rasheedpv <[email-masked]<mailto:[email-masked]>>; Rafeek Pulikkool <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Item Issue /// 7679778219

Thanks @Abdul Rasheedpv<mailto:[email-masked]>,

Hi @Escalations Dxbteam<mailto:[email-masked]>,

Issue has been resolved.

Regards,

Sachin

From: Abdul Rasheedpv <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 17, 2020 3:30 PM
To: Rafeek Pulikkool <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Item Issue /// 7679778219

Dear Rafeek.

Done.....,

Thanks & regards

A.rsheedpv.

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7Csachin.maheshwari%40landmarkgroup.com%7Ca1471f7acd9c47ed1aa908d89b48edd6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637430084812486676%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DplmqMiD%2BtJqL%2BFh8M7tdCxJHr2%2FnmaecvEJ%2Bt57bRk%3D&reserved=0>

  _____

From: Rafeek Pulikkool <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 12:27:00 PM
To: Abdul Rasheedpv <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: FW: WWD Item Issue /// 7679778219

Dear Rasheed,

As discussed please call the customer and do the needful,

Thanks And Regards

Rafeek Pulikkool

Merchandise Planner

MCB

Mob:00973 39885721

Direct:00973 17116264

Email:[email-masked]

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 10:32 AM
To: Rafeek Pulikkool <[email-masked]<mailto:[email-masked]>>; Mohammed Suyam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Item Issue /// 7679778219

Rafeek Sir,

Below are the customer details.

Regards,

Sachin

From: Sachin Maheshwari
Sent: Sunday, November 15, 2020 4:08 PM
To: Rafeek Pulikkool <[email-masked]<mailto:[email-masked]>>; Mohammed Suyam <[email-masked]<mailto:[email-masked]>>
Subject: FW: WWD Item Issue /// 7679778219

Hi @Rafeek Pulikkool<mailto:[email-masked]> Sir, @Mohammed Suyam<mailto:[email-masked]>,

Need your support in below to get the motor replaced.

Regards,

Sachin

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 1:35 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Item Issue /// 7679778219

+@Sachin Maheshwari<mailto:[email-masked]>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 1:53 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Item Issue /// 7679778219

External email sender, please take precaution.

Hi Sachin,

Hope you are doing well.

With reference to the order number: 7679778219

Customer received a damaged item and our technicians have visited her twice and they have confirmed that the motor is having the issue for the following item: 161602490 - - Graco Printed Lovin Hug Baby Swing, and it needs to be replaced. They have asked her to forward the video to us for arranging the replacement. Please find the video attached which is shared by the customer.

Kindly look into this and advise. Thank you for your help!

Regards,

Apoorv

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Item Issue  /// 7679778219

Hi Team,

The customer reported that 2 technician visited his house and inform him that there is problem with the motor and it needs to be replaced.

Also, they have asked customer to email us regarding the replacement with video.

Kindly check and advice.

Thank you for your help!

Regard,

Shivani

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: WWD Item Issue  /// 7679778219

Hi Team,

Ticket- 1516176
Child Ticket- 1525015

​

Problem Statement: WWD Item Issue

Concept: Babyshop

Order Date: Apr 25, 2020

Delivery Date: Apr 29, 2020

Order ID: 7679778219

Tracking ID: 45441560721

Assistance Required: Need urgent repair

Issue Description: The customer reported that the item swing is not working and his baby is only 6 months weighing 8 kg.

​

We have already escalated this case to concerned team and they have arrange the technician but customer reported that his issue still not been resolved.

The name of the item is #161602490 - - Graco Printed Lovin Hug Baby Swing and cost of its is BHD 47.20

Also, customer having only 2 orders so far of amount BHD 52.10 including this order.

Please check and advice what we can do in this.

Thank you for your help

Regards,

Shivani