Subject: Re: Refund approval #6244969823
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 12 Dec 2020 05:10:53 -0700 (MST)

Hi Team, 

Please check and assist. 

Regards 
Shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 5, 2020 9:55:15 AM 
Subject: Refund approval #6244969823 

Hi Team 
Problem Statement: Refund approval. 
child Ticket ID: 1754439 
Order Date: Nov 20, 2020 
Order ID: 6244969823 
Tracking ID: FP1121200001286 
Total Price: SAR159. 
Concept: BABYSHOP 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

Customer's history: Customer history: one item out of 4 is missing, customer reported the issue first time as per history. 

The missing item is 162030194 - - Juniors Scooty Baby Buggy, the cost of the item is SAR159. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Samer