Subject: RE: Missing items// 8216483472
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 12 Dec 2020 11:37:07 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 12, 2020 3:17 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items// 8216483472

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case, we have checked with warehouse also to see if the missing items were sent out or not but receiving no response. Refund value of the missing items is KWD 15.51

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 12:36:48 PM
Subject: Missing items// 8216483472

Hi Team,

Problem Statement: (Missing items)

Order Date : Nov 22, 2020
Order ID: 8216483472
Tracking ID: 100042753060
Assistance Required: Need missing items

Issue Description: The customer placed order for 9 items but as per the customer she has only received the following items from the whole order:
1- 161847569 - - Morgan Extendable Single Clothes Rack - 59 to 180 cms
2- 161396209 - - Revolving Spray Mop

Under the consignment details we can see that all 9 items have been Delivered from our side kindly check on this concern, do the needful and update us .

Regards,
Algaily.

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