Subject: WWD item refund
From: AHMED OMER <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, shakeeb arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 11 Dec 2020 15:29:01 -0700 (MST)

Ticket no:1817007 

Assistance Required: the hypris status shows the WWD item has reached the warehouse but till now the refund is in not initiated and the hypris not providing any tracking id so please update us to resolve the matter. 

Hi Team, 

Problem Statement: WWD DAMAGED ITEM 
Order Date : 24/12020 
Order ID: 9617213632 
Tracking ID: 15254989617213632 
Item ID: 162831341 
Assistance Required: Damaged Item Received 
Issue Description: Customer emailed us informing that she received the item on 28/11/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Ahmed Omer.