Subject: RE: 8375408566 // Refund issue
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Reddy Prasad <[email-masked]>, Harish Thakor <[email-masked]>, Mustafa Chakki <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 11 Dec 2020 11:49:18 +0000

@Reddy Prasad<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]> @Mustafa Chakki<mailto:[email-masked]> @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Can you please advise on this?

Posta has confirmed that funds has been returned to us.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, December 11, 2020 2:01 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: 8375408566 // Refund issue
Importance: High

External email sender, please take precaution.
Hi Team,

Requesting you to kindly advise us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 December, 2020 15:30:11
Subject: 8375408566 // Refund issue

Problem Statement: Refund issue

Order Date: Apr 1, 2020
Order ID: 8375408566
Tracking ID: 100041083195

Assistance Required: Need to refund the Amount.

Issue Description: Kindly note that the shipment has been returned to the WH on 6/13/20, but the customer is claiming he was paid the order by link shared by your company. it was escalated to the Posta plus finance team they replied us that all amounts were settled between posta and landmark.

PFA

Regards,
Syed Ataullah

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Missing Item - 9618426268 (Item not shipped)
From: Deepak Damodaran <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 11 Dec 2020 09:33:52 +0000

Hi Jessie,

Regarding the below order item ID 161883311 and 161941700 we have already cancelled from our end from the system . Below is the screen shot.

Thanks  & Regards,

Deepak D

From: Jessie Caparas <[email-masked]>
Sent: Thursday, December 10, 2020 4:10 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Missing Item - 9618426268 (Item not shipped)
Importance: High

@Deepak Damodaran<mailto:[email-masked]>

Can you please check if you can short pick or cancel item ID 161941700

This item is not shipped.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 1:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Item - 9618426268 (Item not shipped)

External email sender, please take precaution.

Hi Team,

With reference to the order number: 9618426268

Kindly assist in partially cancellation of the following item: 161941700. Item was not sent under consignment and partial cancellation option is greyed out.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 5, 2020 6:11:48 PM
Subject: Missing Item - 9618426268 (Item not shipped)

Hi Team,

With regards to Order id 9618426268, item id 161941700 is not shipped from our end. The partial cancellation is inactive. A hybris ticket 03727020 for the same has been created on Nov 29.

Kindly assist with the refund.

Regards,

Nikhil.