Subject: RE: RE: Order not delivered (RTO)
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, "saad i. binshuwayyi" <[email-masked]>, "Ahmed A. Saleh" <[email-masked]>, Vishwajeet Singh <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 11 Dec 2020 11:42:45 +0000

@Vishwajeet Singh<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]> @Alexander  Gomes<mailto:[email-masked]>

We are not getting any help from Saudi Post here can you please help?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]>
Sent: Monday, November 16, 2020 9:56 AM
To: FarEye Support <[email-masked]>; saad i. binshuwayyi <[email-masked]>; Ahmed A. Saleh <[email-masked]>
Cc: [email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]
Subject: RE: RE: Order not delivered (RTO)

@saad i. binshuwayyi<mailto:[email-masked]> @Ahmed A. Saleh<mailto:[email-masked]>

For your help please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:03 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Order not delivered (RTO)

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C11ab25ffa80447bab2a508d889f44868%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411029575291251%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oaggpO2CJKHm89VHYW4q17%2BxwuSF9ElDhjiqbvy0uj4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C11ab25ffa80447bab2a508d889f44868%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411029575301246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8CEUPMhAsS11eSqgi2UaMBY3QjZz4atUunk4c%2BrQlwA%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C11ab25ffa80447bab2a508d889f44868%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411029575311244%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=91uxRmZENBxN1%2Fa4s1Q2l2pYoui68TKUVyI7FkwjzOU%3D&reserved=0>
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On Sun, 15 Nov at 8:34 AM , Vishwajeet Singh <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Pl change the status..

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 10:05 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: RE: Order not delivered (RTO)

External email sender, please take precaution.
Dear Vishwajeet,

Please provide us an update on the previous mail.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C11ab25ffa80447bab2a508d889f44868%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411029575321241%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5un1RLwtm9HUvA5DOq%2F1qzB6T8v%2BfjrXqTbwdq1%2BsOs%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C11ab25ffa80447bab2a508d889f44868%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411029575331232%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2Do%2BNo%2BgZHREA6DhSKprgC7HjzdzCvouv8jUg1CexVU%3D&reserved=0> to check the details.
Thanks and Regards,

Garima Mathur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C11ab25ffa80447bab2a508d889f44868%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411029575331232%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BGTAB3Tr1Ez4XNUgC5wsm0OsqiViPJxmn2EVzMwBbDQ%3D&reserved=0>

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On Fri, 13 Nov at 2:39 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie
​
Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding status update, ​upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

@Vishwajeet,
Please share your confirmation for the above request, so that we can proceed further accordingly.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Ff391e5aa129cd586f7b2eeec130b573d775bb0c13906bf6d810452c08bd7dfe9&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C11ab25ffa80447bab2a508d889f44868%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411029575371216%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=edWkRqQDugpNR8kCDV69pOHBIU9yZmd2bTtrG47ZLy4%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C11ab25ffa80447bab2a508d889f44868%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411029575381205%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Kbb5CLixjjwTaeYvJp7QxB6qvfyEumlV%2FvRuF99gwK0%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C11ab25ffa80447bab2a508d889f44868%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637411029575381205%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZY2EtAg%2BHVcxWABFEB%2FHvvceJBnpW%2FvYv7rc8S%2FUS%2Fc%3D&reserved=0>
Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Fri, 13 Nov at 2:17 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 6:51 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Vishwajeet Singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 12:47:42 PM
Subject: RE: Order not delivered (RTO)

Hi Team,

Please initiate RTO.

15/10/2020        09:25

[Image removed by sender.]

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 7:42 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>
Subject: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Sep 20, 2020
Order ID: 6225650397
Tracking ID:  CRDSAL0069474020
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Sep 20, 2020, and shipped with Saudi Post under tracking (CRDSAL0069474020). Now as per Saudi Post website the shipment has been returned to WH on 15 October, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan
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174338:211857
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174338:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com