Subject: Re: Refund Complaint / [email-masked]
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 11 Dec 2020 03:31:24 -0700 (MST)

Hi Team, 

The customer is claiming she was charged SAR 130. However, we have checked the Hybris and we are unable to locate any order with same amount deduction. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 6 December, 2020 15:10:27 
Subject: Refund Complaint / [email-masked] 

Hi Team, 

The customer has tried to placed his order but the order did not placed. However, the amount has deduct from his bank account so we have asked for the bank statement and we request you please check the bank statement and do the needful to resolve this case as soon as possible. 

Email ID: [email-masked] 
Mobile Number: +966583776861 

Amount: SAR 130 

Ticket number: 1746739 

We are looking forward to your reply. 

Regards 
Rehan