Subject: Re: shipment cancellation 6477805556
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohamed Kamal <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 11 Dec 2020 03:13:23 -0700 (MST)

Hi Jessie, 

The total items cost is SAR 436. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Mohamed Kamal" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 10 December, 2020 18:11:48 
Subject: RE: shipment cancellation 6477805556 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Kindly confirm the total amount to be refunded before we proceed? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Thursday, December 10, 2020 9:20 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohamed Kamal <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: shipment cancellation 6477805556 

External email sender, please take precaution. 

Hi Team, 

Order ID: 6477805556 
Tracking ID: 45943603204 
issue description: 17 items are pending since April 6th, and the tracking NO is invalid. 
the customer is asking for the refund. 
Please advise if we can created RMA and raise Jira for refund, but first we require your assistance in getting the condsignment status changed to Not delivered. 

Regards 
Shakeeb 

From: "Mohamed Kamal" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 4:43:03 PM 
Subject: order cancellation 

Hi Team, 

Problem Statement: order cancellation 

Order Date : Apr 5, 2020 

Order ID: 6477805556 

Tracking ID: 45943603204 

As per the hybris the customer has placed the order on Apr 5, 2020 and the order has been shipped in 3 shipments as in Consignments, 

2 shipment has been delivered and the other shipment still in shipped status, and the customer wish to cancel this shipment. 

Kindly cancel the this shipment which is under the tracking number 45943603204 

Regards, 

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