Subject: Missing item / refund approval // 9615115342
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 10 Dec 2020 22:46:27 -0700 (MST)

Hi Team, 

Problem Statement: Missing item / refund approval 
Order Date : Nov 18, 2020 
Order ID: [ callto:6235170264 | 9615115342 ] 
Tracking ID; 34192742429355 
Missing Item; 162850501 
Value of the missing item order ; 245.40 AED 

Issue Description: The customer is claiming that the customer receive his order but one item is missing, it was escalated to the courier team they shared POD, and the customer also confirmed that he received all 4 boxes under the shipment, however we did not get any revert from WH team under the child Ticket ID; 1762424. 

Case History : the customer reached out to us on 23 Nov 2020 reporting about missing item and asking about item or refund . 

Customer History; ​The customer with us since 12/7/18 9 , and has 70 successful order. 

Assistance Required: Need to approve the refund 

Regards 
Ataullah