Subject: Refund approval for Ticket ID 1629523 - (2 Orders)
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 10 Dec 2020 19:55:37 -0700 (MST)

Hi Team, 

Problem Statement: Late Delivery 
Order Date : 17/09/2020 
Order ID: 6224720539 
Return Tracking ID: 46291710146 
Assistance Required: Need urgent delivery 

Issue Description: As per the online tracking, the return items were collected from the customer on Nov 01, but not yet delivered back to us. 

Problem Statement: Late Delivery (Collected in the month of October) 
Order Date : 18/09/2020 
Order ID: 6225111687 
Return Tracking ID: 46291709800 
Assistance Required: Need urgent delivery 

Issue Description: The customer is confirming that the returned items were collected from her in the month of October. 

The customer is with us since Oct 2019 and have completed 24 transactions with us. The refund is for SAR 433.00 & SAR 100.00 respectively. 

Regards, 
Nikhil.