Subject: RE: Request for call back on priority
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>, AVNESH CHITTIMALA <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 10 Dec 2020 12:19:57 +0000

@Faraz Lohani<mailto:[email-masked]>

Please do the call back instead as Akshay is off today.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Thursday, December 10, 2020 7:17 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; AVNESH CHITTIMALA <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Request for call back on priority

@Akshay Berry<mailto:[email-masked]>

For your action please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 5:51 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; AVNESH CHITTIMALA <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Request for call back on priority
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly arrange a call back for the below customer.

Regards.
Fauzan

________________________________
From: "AVNESH CHITTIMALA" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 3:23:26 AM
Subject: Request for call back on priority

Hi Team,

With reference to the ticket ID:- #1834851<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F1834851&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C39fc5635907e469d258e08d89cae1260%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431618734344356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iVoUJHkxP%2Fp2isLq2dgOOQylE77Aa%2FPXSGCR8aQsRdo%3D&reserved=0>

Customer tried to place the orders 9618287923, 9618296904, 9619953326 on November 27th, 2020. But all the three orders were cancelled due to the authorization was not captured. Customer is extremely dissatisfied with the Landmark group and threatening about to raise the dispute in Labour court and ministry of commerce.

Customer requested for the call bank on +971508682279.
Customer Name: Ummer Shaik

Please pay close attention towards the case and contact the customer as soon as possible with immediate solution on priority.

Thank you in advance.

Regards,
Anvesh

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