Subject: Re: Refund not processed
From: Mohamed Kamal <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta seeta <[email-masked]>
Date: Thu, 10 Dec 2020 04:17:46 -0700 (MST)

child ticket created on 25 Nov 2020 no response 

From: "Mohamed Kamal" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "seeta seeta" <[email-masked]> 
Sent: Thursday, 10 December, 2020 16:44:52 
Subject: Refund not processed 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 15, 2019 
Order ID: 6451498798 
Return Tracking ID: 45050512662 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Nov 15, 2019 and was shipped to saudi post on 10/16/20, However as per saudi post tracking website the order has been Return to Origin on 2020-10-29 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 

Kindly check on this and do the needful . 

Regards,