Subject: Re: Missing items / Refund approval //Order ID: 6244289519
From: Seeta Seeta <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 10 Dec 2020 03:24:11 -0700 (MST)

case closed 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 10 December, 2020 14:52:29 
Subject: Re: Missing items / Refund approval //Order ID: 6244289519 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 8 December, 2020 11:23:28 
Subject: Re: Missing items / Refund approval //Order ID: 6244289519 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 3 December, 2020 13:24:39 
Subject: Re: Missing items / Refund approval //Order ID: 6244289519 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 13:25:35 
Subject: Missing items / Refund approval //Order ID: 6244289519 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 19, 2020 
Order ID: [ callto:6238203351 | 6244289519 ] 
Tracking ID: FP1120200005411 
Total Price: SAR15 
Concept: SHOEMART 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 7 items but as per the she has received 6 items only, Under the consignment details we can see that all 7 items have been shipped from our side. 

The missing item is 161332846 - - Ankle Strap Sandals with Hook and Loop Closure (quantity 1) 

Case history : The customer reached out to us on Nov 21 , 2020. and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 9/23/20 and this is her 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb