Subject: Re: Refund Not Processed #6241649301
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Samer Salmeh <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Ayaz <[email-masked]>
Date: Wed, 9 Dec 2020 04:55:34 -0700 (MST)

Hi Team, 

Need your advise on the below in order to close the issue ASAP. 

Regards 
shakeeb 

From: "Ksaconloc Returns" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Ayaz" <[email-masked]> 
Sent: Wednesday, December 2, 2020 11:49:17 AM 
Subject: RE: Refund Not Processed #6241649301 

Dear [ mailto:[email-masked] | 
@Akshay Berry ] , 

Please note not received at our end. 

AWB__ RP1118200005429 

Order__ 6241649301 

Regards, 

Amir Reyazi 

Conloc Returns 

Ext – 4647 

From: Akshay Berry <[email-masked]> 
Sent: Tuesday, December 1, 2020 10:06 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Refund Not Processed #6241649301 

[ mailto:[email-masked] | @Ksaconloc Returns ] [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] Please confirm if the return has been received for the below order and process refund asap. 

Order ID: 6241649301 

Return Tracking ID: RP1118200005429 

RMA: 1000182388 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 1, 2020 10:11 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed #6241649301 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. No action taken on the following child ticket: #1753458, status of the RMA is reached at warehouse. 

Please look into this. Thank you for your help! 

Regards, 

Apoorv 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 30 November, 2020 14:12:12 
Subject: Refund Not Processed #6241649301 

Hi Team, 

We have esclated to WH under ticket 1753458, but no response 

Problem Statement: Refund Not Processed 

Order Date : Nov 13, 2020 

Order ID: 6241649301 

Return Tracking ID: RP1118200005429 

RMA: 1000182388 

Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 5 item and we have checked with the tracking number that the items have been delivered to the warehouse on 20 Nov but according to the hybris the refund has been not processed yet, So we request you to check under RMA 1000182388 and kindly process the refund as soon as possible. 

Regards, 

Samer 

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