Subject: Re: Deduction & [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 8 Dec 2020 05:39:10 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, December 6, 2020 10:10:59 AM 
Subject: Deduction & [email-masked] 

Hi Team, 

customer email ID: [email-masked] 

The customer claims that the amount of 838.7 SAR has been deducted from his account as per attach which include all information. 

The customer placed a shipment request on 11/27/2020, and he chose to pay by debit / credit card and the amount has already been deducted from the customer's account, but the system did not send an order number to the customer and did not confirm it. 

Kindly check and do the needful. 

Regards, 
Samer