Subject: RE: Refund not processed - 6230502444
From: Ksaconloc Returns <[email-masked]>
To: Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, ArishLaila <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Ayaz <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shatakshi Pandey <[email-masked]>, Pooja Sharma <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Tue, 8 Dec 2020 08:16:32 +0000

Dear @Malik Ismail<mailto:[email-masked]>,

Please note Below item same AWB Customer return.

INVOICE_NO
AWB_NO
ITEM_ID
DEPT_NAME
INBOUND_PALLET_STATUS
CUS_RETURN_QTY
RETURN_RECEIVED_QTY
UNEXPECTED_QTY
6230502444
46286768393
'162527989
Others
CLOSED
0
1
1
6230502444
46286768393
'161920094
Ladies
CLOSED
1
0
0

Regards,
Amir Reyazi
Conloc Returns
Ext – 4647

From: Malik Ismail <[email-masked]>
Sent: Monday, November 16, 2020 8:41 AM
To: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Ayaz <[email-masked]>; ArishLaila <[email-masked]>; Ksaconloc Returns <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shatakshi Pandey <[email-masked]>; Pooja Sharma <[email-masked]>
Subject: RE: Refund not processed - 6230502444

Hi @Mohammad Ayaz<mailto:[email-masked]>, @Ksaconloc Returns<mailto:[email-masked]>,

Please check and update why status closed with 0 , as item already returned by Aramex.

RETURN_ORDER
PALLET_CODE
SALES_ORDER_NO
ORG_CODE
ORDER_DATE
STATUS
COURIER_PARTNER
AWB_NO
CLASSIFICATION
RETURN_CREATE_DATE
LAST_UPDATE_DATE
USER_ID
ITEM_ID
CONCEPT_ID
RETURN_QTY
RECEIVED_QTY
1000059815
RY10200778
6230502444
LMG_KSA
2020-10-11T10:32:16.000+04:00
CLOSED
ARA
46286768393
RVP
2020-10-11T10:32:27.000+04:00
2020-11-15T09:20:31.000+04:00
218336
161920094
34
1
0

Order 6230502444
Item 161920094

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 6:33 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Refund not processed - 6230502444

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Not Processed
Order Date : Oct 05, 2020
Order ID: 6230502444
Return Tracking ID: 46286768393
RMA: 1000059815
Assistance Required: Process refund asap.

Issue Description: The returned items were collected and returned back to WH on Oct 19, but the RMA was cancelled in the Hybris. The customer is chasing us for the refund. The child ticket 1622285 was raised on Oct 27, but there is no response.

Kindly advise how to proceed for the refund as the RMA has been cancelled.

Thanks & Regards,
Seeta Kunwar
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