Subject: RE: Returned wrong item mistakenly /// 9603906779
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>, Con Loc <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Dec 2020 13:52:07 +0000

@Eugene Ocoy<mailto:[email-masked]> Please provide return waybill number for Aramex.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 7, 2020 5:27 PM
To: Jessie Caparas <[email-masked]>
Cc: Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; Con Loc <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Returned wrong item mistakenly /// 9603906779

External email sender, please take precaution.
Hi Jessie,

Customer is saying that they have not received the items yet, and would like to know that by when she would receive them. Can the tracking number be shared with us under which the items were sent back to the customer.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 11:10:41 AM
Subject: RE: Returned wrong item mistakenly /// 9603906779

Thanks @Eugene Ocoy<mailto:[email-masked]>

Please check @Apoorv Joshi<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 9:13 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Returned wrong item mistakenly /// 9603906779

Hi Jessie ,

Already sent back to Aramex last 12 nov. collected by Driver Musthafa – 0555891649.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 8:59 AM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Returned wrong item mistakenly /// 9603906779
Importance: High

@Eugene Ocoy<mailto:[email-masked]>

Can you please check?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 1:31 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Returned wrong item mistakenly /// 9603906779

External email sender, please take precaution.
Hi Jessie,

The item returned is in a grey Amazon bag with the Amazon Logo. Please also find attached an image of the item that customer returned.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 2:13:58 PM
Subject: RE: Returned wrong item mistakenly /// 9603906779

Hi @Apoorv Joshi<mailto:[email-masked]>

Any idea what product was returned for CONLOC to identify?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 12:41 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Returned wrong item mistakenly /// 9603906779

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: Returned wrong item mistakenly /// 9603906779

Hi Team,

With reference to the order number: 9603906779
AWB: 46038582100

As per the tracking this has been delivered to the warehouse however, customer is claiming that they returned a different brand product mistakenly instead of the item that they had to return for this order. They are requesting us to return the item that sent to us mistakenly.

We raised the same to WH under Child ticket: 1593239 ​but no resolution so far and the ticket has been closed already.

We request you to please advise and assist in closing this case.
​
Thank you for your help!

Regards,
Shivani

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com