Subject: RE: Extra amount refunded // 7401374757
From: Megh singh <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 7 Dec 2020 11:54:06 +0000

Dear Akshay,

As per the company SOP store are not allowed to collect direct cash from the customer for miscellaneous reasons, the only solution is to deposit it to the account department.

Please try to convince the customer to deposit it in Oasis Juffair mall.

Kind regards
Megh

From: Akshay Berry <[email-masked]>
Sent: Monday, December 7, 2020 2:31 PM
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Megh singh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>
Subject: RE: Extra amount refunded // 7401374757

@Megh singh<mailto:[email-masked]> Please advise if we can suggest the customer to drop the cash to the nearest City Centre and then you can get it collected from there.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 2:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra amount refunded // 7401374757

External email sender, please take precaution.
Hi Jessie,

We have provided all the details shared with us to the customer. Now customer is saying that the Juffair Branch is too far from them and they will be checking at City Centre Branch instead. The customer is also saying that it is our fault for refunding him the extra amount and he does not wish to have a runaround BH for the same.

Please advise if this can be arranged for him at Centrepoint, City Centre Branch.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 12:09:19 PM
Subject: RE: Extra amount refunded  // 7401374757

Dear Apoorv,

Please find below.

Address: Oasis Mall Juffair, 3rd Floor, Building 180, Road #41,Al Shabab Avenue, Block No 34, Kingdom of Bahrain
M Number: 35617863

Kind regards
Megh

From: Apoorv Joshi
Sent: Thursday, November 26, 2020 7:16 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra amount refunded // 7401374757

External email sender, please take precaution.
Dear Megh,

Can you please share the address for the Oasis Juffair Account Office.

Regards,
Apoorv

________________________________
From: "Megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 16, 2020 7:38:36 PM
Subject: RE: Extra amount refunded  // 7401374757

Dear Jessie,

Customer can deposit the money in our bank account as shared below.
Otherwise ask the customer to deposit the money in our Oasis Juffair account office, we will collect and deposit in bank a/c.

Kind regards

Megh

From: Jessie Caparas
Sent: Monday, November 16, 2020 8:05 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Extra amount refunded // 7401374757
Importance: High

@Megh singh<mailto:[email-masked]>

Can you please advise here?

Instead of depositing the money, can the customer just drop it off in the store?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 1:02 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra amount refunded // 7401374757

External email sender, please take precaution.
Hi Jessie,

The extra amount is BHD 35.61

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 11:30:57 AM
Subject: RE: Extra amount refunded  // 7401374757

Hi Apoorv,

This is the only option we have available.

How much was it by the way?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 4:19 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra amount refunded // 7401374757

External email sender, please take precaution.
Hi Jessie,

Please advise on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 11:48:51 PM
Subject: Re: Extra amount refunded  // 7401374757

Hi Jessie,

The customer is now saying that he doesn’t use debt account and he won't be able to transfer the amount, he is saying to share with him a payment link to pay with his Mastercard or if he can pay when he visit the City Center Bahrain Store. We have already pushed him back that we are unable to share a payment link or have that feature available.

Please advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 5:31:43 PM
Subject: RE: Extra amount refunded  // 7401374757

Thanks @Megh singh<mailto:[email-masked]>

@Apoorv Joshi<mailto:[email-masked]>

Please take note and once done please share the order ID and name of the customer to Megh for future reference.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Megh singh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 3:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Extra amount refunded // 7401374757

Dear Jessie,

Amount can be deposited in below bank a/c.

Beneficiary Name :
AL RASHID GROUP Bsc ©
Bank Name :
Bank of Bahrain & Kuwait
Account Number:
1-000-002-82207
IBAN Number:
BH83  BBKU  0010  0000  2822  07
Swift Code:
BBKUBHBM

Kind regards
Megh

From: Jessie Caparas
Sent: Monday, November 02, 2020 12:32 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Extra amount refunded // 7401374757
Importance: High

Hi Megh,

Customer just said he received an extra refund.

For other territories, they advise to deposit it back to our account.

Customer care can’t do anything about this and the team who is reaching out for help is customer care.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 8:10 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Megh singh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra amount refunded // 7401374757

External email sender, please take precaution.
Hi Team,

Please advise on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 5:37:08 PM
Subject: Re: Extra amount refunded  // 7401374757

Hi Team,

Can you please let us know what can be done in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "megh singh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 11:42:57 AM
Subject: RE: Extra amount refunded  // 7401374757

Hi Shakeeb,

Please take it to customer care.
We don’t have customer transactions history.

Kind regards
Megh

From: Shakeeb Arsalan
Sent: Tuesday, October 13, 2020 7:56 AM
To: Megh singh <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Extra amount refunded // 7401374757

External email sender, please take precaution.
Hi Team,

Any Update ?

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 7:15:10 PM
Subject: Re: Extra amount refunded  // 7401374757

Hi team,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 7:01:22 PM
Subject: Re: Extra amount refunded  // 7401374757

Hi Team,

Ticket id: 1457975

Problem Statement: Extra amount refunded

Order Date: Sep 9, 2020
Order ID: 7401374757
RMA: 43395219
Tracking ID: 45443567131;I07FE88

Assistance Required: Need urgent Refund

Issue Description: The customer create a return request for all 14 items and returned only 4 items out of them. Now the refund has been processed for all the 14 items i.e, BHD 52.4
​
The name of the return items are:
​
161579893 - - Sustainable Plain Jog Pants with Pocket Detail and Drawstring
161426502 - - Raglan Sleeves T-shirt with Plain Jog Pants
161426506 - - Full Length Plain Pyjamas with Pocket Detail and Drawstring
162159033 - - Full Length Solid Jog Pants with Pocket Detail and Drawstring
​
And the total cost of the 4 returned item is BHD 16.79.
​
Now, customer wants to repay the extra money BHD 35.61 and we request you to please and look into this.

Thank you for your help

Regards,
Shivani

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMegh.singh%40arg.com.bh%7C813f54d64284437f9cff08d89aa39c85%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637429374788933898%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2jRwII%2FKAwxAleqvssBiq5zBb4p67qkOv4QGyaCmv7A%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com