Subject: Refund Not Processed
From: Mohamed Kamal <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, seeta seeta <[email-masked]>
Date: Sun, 6 Dec 2020 23:46:00 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 24, 2020 
Order ID: 6226998653 

RMA: 1000030448 and 1000030450 

Assistance Required: Need refund for customer. 

Issue Description: the refund process has been rejected thrice for the return request and I raised this issue in jira and the refund process is done via Manually refunded by payfort and customer claiming that the amount is not refunded yet 

accountStmtReport (attached) 

Kindly assist on this. 

Regards,