Subject: Refund approval
From: MOHD MOHSIN <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 6 Dec 2020 09:02:13 -0700 (MST)

Hi team, 

Problem statement: Refund issue 

Order date: Nov 20, 2020 
Order ID: 2000545883 
RMA: 1000213572 

Required: Need urgent refund 

Issue description: The customer returned three items which cost 920 EGP. As per following detail; 

1. Solid Hooded Neck Jacket with Long Sleeves and Zip Closure = EGP 472 
2. Slim Fit Textured Jog Pants with Pockets and Drawstring = EGP 224 
3. High Neck Sweatshirt with Long Sleeves and Pockets = EGP 224 

As per hybris, we have received only one item (162635212 - - Slim Fit Textured Jog Pants with Pockets and Drawstring), for which the refund has been processed. However, the customer is asking the refund for by confirming, he returned three items. 

Now, your assistance is required for remaining two items (162786617 - - Solid Hooded Neck Jacket with Long Sleeves and Zip Closure, 162658903 - - High Neck Sweatshirt with Long Sleeves and Pockets). 

Kindly assist here accordingly. 

Regards, 
Mohsin.