Subject: Re: Re: order status on hypris delivered but the tracking & the customer not confirming
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 06 Dec 2020 15:38:46 +0000

Dear Shakeeb,     Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.      You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f82ea40494eb4e71162602791b96e8ea29be61a6da3cd4ed1cbfe0198ab41d9a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks & Regards,      Priyanka Yadav | Technical Engineer      FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.            
                           
                            On
                            Thu, 3 Dec at  1:21 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Hi Shakeeb, 

  

 Status for the below order is showing delivered in FE to change the status to RTO you have to raise SR. 

  

 
 
Post that we can ask FE team to change the status as the same status have to update in all LMG systems.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, December 3, 2020 11:14 AM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas
 <[email-masked]> 
Subject: Re: Re: order status on hypris delivered but the tracking & the customer not confirming 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please confirm the above request as the shared shipment is already Delivered in Fareye. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f82ea40494eb4e71162602791b96e8ea29be61a6da3cd4ed1cbfe0198ab41d9a or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Thu, 3 Dec at 12:24 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team, 
 
Please initiate the RTO as per the courier partner the shipment CRDSAL0106352020 has been returned to the WH, However on Fareye it is marked as delivede to the customer which is wrong. 
 
Nov 24 11:08 AM 
 
Regards 
Shakeeb

 

  

 

 

From:
"AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 3, 2020 12:51:02 AM 
Subject: order status on hypris delivered but the tracking & the customer not confirming

 

   

 
 
 referring to the ticket number : 1774170 

 

 
 
 order date: 19/11/2020 

 
 
 order id: 6244260443 

 
 
 tracking id: CRDSAL0106352020 

 

 
 
 issue description : the customer claim he didn't received his order and the tracking id shows the order returned to the origin  but the hypris status shows the order
 is delivered at the date (24/11/2020) please check the case and assist us to close it as the informations sources are contradicted. 

 

   

 

 
 
180048:211857

 

 

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