Subject: RE: Incident Number INC0913282 is moved to Pending User Action
From: Jessie Caparas <[email-masked]>
To: IT Service <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 6 Dec 2020 08:12:13 +0000

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]> @Thulasiraman Manoharan (TCS)<mailto:[email-masked]>

Case is still not resolved.

We see a different RMA in Hybris and value is 0 1000011274

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: IT Service Desk <[email-masked]>
Sent: Friday, December 4, 2020 6:42 PM
To: Jessie Caparas <[email-masked]>
Subject: Incident Number INC0913282 is moved to Pending User Action

Dear Jessie Caparas,

The Incident Number INC0913282 is moved to Pending User Action

Service Title: Performance

Short description: SVI Inventory sync issues

Comments:
________________________________
2020-12-04 18:41:55 GST - Thulasiraman Manoharan Additional comments
Hi Jessica,

We could see that for this order 9795955448 . three time Refund call has been made from CS-CORP and 1000005936,1000011274 these RMA were cancelled .

Finally CS-COCKPIT has raised this return 1000002847(RMA) which is active in OMS and it was AWB updated status .

Thanks and regards
Thulasi
________________________________
2020-11-26 13:35:07 GST - Jessie Caparas Additional comments
Any update?

Click here to view INC0913282<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3D1828c417db64e410f9fa7c63f39619c2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0838a0a3a74d43886d6608d89862d2a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637426897493604988%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WpbK6wGqS4JEQH1Stf7tCGeL7JOn9Miuntt5LOLqP3c%3D&reserved=0>

Thanks & Regards,

LMG IT Service Desk
• Toll-free UAE– 800-191919 or (04)809-4222

• Toll-free KSA– 800-7577555 or (011)279-3200

Online: https://landmarkit.service-now.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0838a0a3a74d43886d6608d89862d2a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637426897493604988%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c%2FYhEgvUIFN%2Fo%2FIZwo%2FYhgVzGRNrvQYZ22BTwZpYJ9Q%3D&reserved=0>

Ref:MSG11707210_w0NQ4kAn0HztKmu25fn
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com