Subject: Re: RE: Order Status Updation - 9610470423
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 06 Dec 2020 04:30:14 +0000

Dear Vijay,     We would like to inform you that we have updated the status of the shared AWB number as RTO.      As of now,  we are proceeding with the ticket # 180863 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/889672f996814506a36742f3f1c0edf96e6a8164adb07a9fde36b08f7d638ced or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 6 Dec at  8:06 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 Status for subjected orders is showing rto in FE 

  

 @FarEye Support
 Team Pl push the status again if require 

  

 

 

   

  

  

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, December 5, 2020 7:44 PM 
To: Vijay mandal (TCS) <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Sankar T <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>; [email-masked];
 Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: Order Status Updation - 9610470423 

 

 
External email sender, please take precaution.

 

 

 Dear Vijay, 

 

   

 
 Greetings!! 

 

   

 
 
​@Vishwajeet, please provide your
​confirmation to proceed further with this.

 

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/889672f996814506a36742f3f1c0edf96e6a8164adb07a9fde36b08f7d638ced or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks & Regards, 

 

 

 

 
 
Priyanka Yadav | Technical Engineer 

 

 

 

 
 
FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

 

 

 

 

 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Sat, 5 Dec at 9:09 PM
, Vijay mandal (TCS) <[email-masked]> wrote:

 

 
 Hi Fareye, 

 

 

 
 Request you please help in closing this order. NDR update from Fareye is missing for this order. 

 

 

 
 AWB NO      :  LM286745816 

 
 
 Shipment No : 961047042310880001 

 
 
 Shipnode    :  1088000                

 

 ModifyTS    :  29-OCT-20 08:15:58 

 
 
 Order          :  9610470423

 

   

 
 
 Hi

@Sankar T Please check and share the latest update in Hyrbis for this order. 

 

 

 

 

 Thanks, 

 
 
 Vijay 

 

 

 

 
From: Jagmohan Urmaliya (TCS) <[email-masked]>
 
Sent: Saturday, December 5, 2020 8:08 PM 
To: Vijay mandal (TCS) <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]> 
Subject: Fwd: Order Status Updation - 9610470423

 

 

 

 

 
 Can you please check it. 

 

 

 

 

 

 

 
 Regards 

 

 
 Jagmohan Urmaliya 

 

 
 Oracle Retail Application Support 

 

 
 Landmark Group IT 

 

 
 M : +971 561742857 

 

 
 E :
[email-masked]

 

 

 

 

From: Mohd Imran <[email-masked]> 
Sent: Saturday, December 5, 2020 6:34:15 PM 
To: Jagmohan Urmaliya (TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>;
 Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Order Status Updation - 9610470423

 

 

 

 

 
 
 Hi

@Jagmohan Urmaliya (TCS), 

 

 

 
 Please help us to close this. 

 

 

 

Regards,

 

 
 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
From: Apoorv Joshi <[email-masked]>
 
Sent: Saturday, December 5, 2020 1:11 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Jagmohan Urmaliya (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta
 <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Order Status Updation - 9610470423

 

 

 

 
 
External email sender, please take precaution.

 

 

 
Hi Team,

 

 

 

 

 

Please update on the below. Thank you for your help!

 

 

 

 

 

Regards,

 

 

Apoorv

 

 

 

 

 

 

From:
"Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 3, 2020 11:16:40 PM 
Subject: RE: Order Status Updation - 9610470423

 

 

 

 

 

 
@Jagmohan
 Urmaliya (TCS)

 

 

 

 
 
A gentle reminder on the below please.

 

 

 

 
 
REQ0176600

 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
T: +97145172087

 

 

 

 

 
 
From: Apoorv Joshi <[email-masked]>
 
Sent: Thursday, December 3, 2020 2:04 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Shakeeb Arsalan <[email-masked]> 
Subject: Re: Order Status Updation - 9610470423

 

 

 

 

 
 
External email sender, please take precaution.

 

 

 
Hi Jessie,

 

 

 

 

 

Please advise if any update on the below case. Order status is still not updated, customer is chasing for their refund.

 

 

 

 

 

Thank you for your help!

 

 

 

 

 

Regards,

 

 

Apoorv

 

 

 

 

 

 

From:
"Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, November 24, 2020 1:37:33 AM 
Subject: RE: Order Status Updation - 9610470423

 

 

 

 

 

 
Hi Apoorv,

 

 

 

 
 
Raised to tech REQ0176600

 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
T: +97145172087

 

 

 

 

 
 
From: Apoorv Joshi <[email-masked]>
 
Sent: Monday, November 23, 2020 4:03 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order Status Updation - 9610470423

 

 

 

 

 
 
External email sender, please take precaution.

 

 

 
Hi Team,

 

 

 

 

 

With reference to the order number: 9610470423

 

 

AWB: LM286745816

 

 

 

 

 

As per the tracking order has already been returned to us on Oct 11, 2020 however, the order status is still reflecting as Store in transit. We request you to please
 assist in marking this order as NDR so that customer can receive their refund.

 

 

 

 

 

Thank you for your help!

 

 

 

 

 

Regards,

 

 

Apoorv

 

 

 
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 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com

 

 

 
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 from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com

 

 

 

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 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
 this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making
 a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

 
 
180863:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com