Subject: Re: [#459963] Re: Refund transfer confirmation.
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 05 Dec 2020 19:40:59 +0000

Hi Seeta,     Good Evening and Thank you for contacting PayFort.         We are working on your query and we will update you as soon as possible.      We appreciate your patience in the interim.      Best Regards,   Angelica Tuason  Operations Analyst     Phone: UAE +971 4573 9800 (Option 2)  Email: [email-masked]        A letter to our community  #stayUPBEAT             
                           
                            On
                            Wed, 2 Dec at 11:29 AM
                            ,  Seeta Seeta <[email-masked]>  wrote:

 Hi Team, 
   
 Requesting you to assist us in the below case on urgent basis. 
   
 The case is pending since long time. 

 Thanks & Regards, Seeta Kunwar 

 
From: "malik ismail" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "Apoorv Joshi" <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> Sent: Monday, November 30, 2020 3:12:45 AM Subject: RE: Refund transfer confirmation. 

 

 
 
Hi Seeta,

 Escalated to PayFort team. 
   
 Regards, 
 
Malik 

 
 
From: Seeta Seeta <[email-masked]>  
Sent: Sunday, November 29, 2020 10:01 AM 
To: Malik Ismail <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Abdulaziz Ahmed, Hasan. Ghilan <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund transfer confirmation. 

   
 
External email sender, please take precaution.

 

Hi Malik,

 

 

 

 
Problem Statement: Refund transfer confirmation.

 

 
 
 As per Hybris the refund follow on rejected 5 times for the below order , Jira confirmed on 19/10/2020 will take 7-10 business days however still customer did not
 receive it. 

 Kindly confirm the amount has been transferred from our end so that we can resolve the case .please find the details below: 

 

Order Date :Apr 10 ,2020 
Order ID:6479937920 
Tracking ID:S000908764691

 
 Thanks & Regards, 
Seeta Kunwar 

 

 
 
From:
"Seeta Seeta" <[email-masked]> 
To: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 18 June, 2020 17:12:52 
Subject: Re: Need POD

   

 
 Hi Abdul, 

 
 For this order the refund has already processed on today. 

 

 Thanks & Regards, 
Seeta Kunwar 

 

 
 
From:
"Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 18 June, 2020 15:44:32 
Subject: Re: Need POD

   

 Hi Team, 
 
Any updates on this case? 
 
Regards, 
Abdulaziz 

 

From:
"Abdulaziz Ahmed Hasan. Ghilan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 29 May, 2020 16:13:12 
Subject: Need POD

   

 
 
Hi Team, 
 
Problem Statement: Need POD 
Order Date :Apr 10 ,2020 
Order ID:6479937920 
Tracking ID:162351556 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 10/04/2020 and as per shipa website the order delivered to customer on 25/04/2020, But customer claiming that she has not received the order, Kindly check and share with
 us the POD and customer ID. 
 
Regards, 
 
Abdulaziz

 

 

   

 
 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com