Subject: RE: Order Delay - 6239515273
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 5 Dec 2020 15:23:38 +0000

Hi Apoorv,

Please proceed with good will.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, December 5, 2020 4:45 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Order Delay - 6239515273

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6239515273
AWB: CRDSAL0093202720

Please assist in closing the below case. We have checked with the courier partner and they have advised that they have not received the items from WH. We then raised a child ticket to confirm whether the items are shipped or not under child ticket: 1725456 but no action taken on the same.

Please look into this and advise. Customer is chasing for their order.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 12:54:54 PM
Subject: Late Shipping

Hi Team,

Subject : Late Shipping

Problem Statement – Late Shipping
Tracking ID – CRDSAL0093202720 but it shows Awaiting receiving from Sender, Sender
Order ID --6239515273
Assistance Required – Need urgent Shipping
Order placed on :Nov 6, 2020
Please update us about the delay in Shipping and arrange a delivery ASAP.

we have forwarded the issue to warehause but we have not recieved any response yet

Regards,
Ezzaldeen

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