Subject: Knet Refund / 8215885977
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Fri, 4 Dec 2020 23:40:43 -0700 (MST)

Hi Team, 

Customer has placed his order on Nov 20, 2020 via Knet but order was cancelled due to Out Of Stock and amount has refunded in form of voucher. However, customer is requesting for the refund in his Knet account so we have escalated to the voucher team for the deactivation of voucher and then we have created a Hybris Ticket but still amount has not refunded. 

We have also mentioned the case details in KNET/Bank Transfer sheet but still no action has bee taken. 

So we request you please do the needful and help us to close this case as soon as possible. 

​Order Date: Nov 20, 2020 
Order ID: 8215885977 
Hybris Ticket: 03728010 

Ticket number - 1739786 

We are looking forward to your reply. 

Regards 
Rehan