Subject: Order not Shipped
From: AKASH YADAV <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 4 Dec 2020 10:22:26 -0700 (MST)

Hi Team, 

Ticket ID- 1805442 
Child Ticket ID - 1811274 

Problem Statement: Late Shipping 
Order Date : Nov 21, 2020 
Order ID: 9616310659 
Tracking ID: NA 

Issue Description: Customer placed order on 17 oct and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. There is no info in consignment. We have raised the child ticket to the warehouse, as per warehouse "Regarding this order we dont have any update in the system"( Screen-shot attached). However they have partially cancelled the order. 

Please assist.