Subject: Re: Missing Item // Refund approval // 8213750116 // 1704968
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 4 Dec 2020 01:14:39 -0700 (MST)

Hi Team, 

Please check and advise. 

Regards 
shakeeb 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 1, 2020 3:06:10 PM 
Subject: Missing Item // Refund approval // 8213750116 // 1704968 

Hi Team, 

Problem Statement: Refund Approval for return item. 
Ticket ID:1607240 
Order Date: Nov 12, 2020 
Order ID: 8213750116 
AWB: LMK20110001572 
Total Order Value: KWD 8.40 

RMA: NA 

Issue Description: Customer is complaining that he placed order for 4 items however he received only 2 of them. As per the courier team, they have delivered the complete order as received from Warehouse. 

As per the update from Warehouse, all the items were shipped under the order. The item: 161748344 - - Iconic Textured Maxi A-line Dress with Long Sleeves is missing and the cost of the item is KWD 8.40. 

Case History: Customer has contacted us for the first time regarding this complaint. 

Assistance Required: Request you to provide a refund approval of KWD 8.40 so that we can close this case. 

Thank you for your help! 

Regards, 
Nitesh