Subject: Re: Late Refund (Cancelled RMA) For Order ID 9616139815
From: Shakeeb Arsalan <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Dec 2020 01:12:45 -0700 (MST)

Refunded 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, December 4, 2020 1:27:50 PM 
Subject: Late Refund (Cancelled RMA) For Order ID 9616139815 

Hi Team, 

Ticket - 1803034 

Problem Statement: Late Refund (Cancelled RMA) 

Order Date: Nov 21, 2020 
Order ID: 9616139815 
RMA: 1000200096 
Tracking ID: 46043656945 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov 30, 2020. However, the refund is still not processed. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan