Subject: Re: refund not process
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 3 Dec 2020 23:04:07 -0700 (MST)

Hi Team, 

Can you please assist in closing the below case. Agent has already escalated to Store team to confirm this but receiving no response on the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, November 20, 2020 7:38:03 PM 
Subject: refund not process 

Hi Team, 
With reference to order no 6229832508 
The customer claim that he has handed over the iteam to stores and provide the return reciept but there is no RMA created from your end . 
Kindly look at the atatched image and do the needful 
Regards 
Ezzaldeen