Subject: RE: Re: Refund Not Processed//Order ID: 6233235707
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Dec 2020 12:23:55 +0000

Dear Team,

Pls change the status.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Thursday, December 3, 2020 3:59 PM
To: [email-masked]
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Re: Refund Not Processed//Order ID: 6233235707

External email sender, please take precaution.
Dear Shakeeb,

​Greetings!

We have received your concern.

@vishwajeet please provide your approval so that we can proceed further.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/335ff041bb0eebad88a5eb54923580d06f0c9b0acf129f214c8458970bae1562<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F335ff041bb0eebad88a5eb54923580d06f0c9b0acf129f214c8458970bae1562&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb871bc80bcfd444ae09408d89782cbf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425935313919296%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GTOUehatAI8zghXLnxl63mG%2BOnbpKDCcs7UqhVmsfjE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb871bc80bcfd444ae09408d89782cbf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425935313919296%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aDsHEJVO9MXHZiVEpKQ9HQH2Hb%2F7tdAr3fOCqjoZ7Ts%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7Cb871bc80bcfd444ae09408d89782cbf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637425935313929291%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3kUh9rTIKP1DPT9IVsUgj1LRl2nbnpG67%2BQzBxGRNpc%3D&reserved=0>
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On Thu, 3 Dec at 5:25 PM , Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate the RTO

02-12-2020    06:00

Rehards
Shakeeb
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwODI2OTk5MTYsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.fYHoqccvd9UM9qq3KvN3HtwmZBHeNuKE-0m8Rn647KM]

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 5:03:23 PM
Subject: Refund Not Processed//Order ID: 6233235707

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Oct 15, 2020
Order ID: 6233235707
Tracking ID: CRDSAL0080930320
RMA: 1000277407

Assistance Required: Need refund for customer.

Issue Description: order was placed on Oct 15, 2020 and was shipped to SAUDIPOST on Oct 16, 2020, However as per SAUDIPOST website the order has been returned to shipper on 24/10/2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Ebrahim Hageb
180222:211857
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