Subject: Re: Refund Not Processed//Order ID: 6239891620
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 3 Dec 2020 03:18:40 -0700 (MST)

Hi Team, 

Please check and advise as the NDR has been created however the refund has not been initiated yet. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, December 3, 2020 11:37:56 AM 
Subject: Refund Not Processed//Order ID: 6239891620 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 7, 2020 
Order ID: 6239891620 
Return Tracking ID: CRDSAL0094419320 
RMA: 1000277483 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Nov 7, 2020 and was shipped to SAUDIPOST on 11/9/20, However as per SAUDIPOST website the order has been returned to shipper on 21/11/2020 and the status on hybris is NOT_DELIVERED and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Ebrahim Hageb