Subject: RE: Knet On Validation - 1465558
From: Mustafa Chakki <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Dec 2020 09:18:42 +0000

REFUNDED

Original Transaction ID202025285114036
IP Address168.187.70.73Batch ID-1
Transaction Date/TimeThu Dec 03 12:17:09 AST 2020Post Date1203
Transaction ID202033843516464Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******8997Card ExpirationSep , 2023
Transaction Amount25.400Currency Code414
Merchant Track ID159952966900008893Result CodeCAPTURED
Host Response00Authorization Code309775
AVS ResponseCVD2 Validation Repsonse
Reference ID033896000266STAN ID171708
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Original Transaction ID202025215036321
IP Address168.187.70.73Batch ID-1
Transaction Date/TimeThu Dec 03 12:17:13 AST 2020Post Date1203
Transaction ID202033843518629Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******8997Card ExpirationSep , 2023
Transaction Amount25.400Currency Code414
Merchant Track ID159952999000009363Result CodeCAPTURED
Host Response00Authorization Code310084
AVS ResponseCVD2 Validation Repsonse
Reference ID033896000267STAN ID352210
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Sunday, November 22, 2020 5:22 PM
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Knet On Validation - 1465558

Hi @Mustafa Chakki<mailto:[email-masked]>

Please close the below mention ticket on priority.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 9:04 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Knet On Validation - 1465558

External email sender, please take precaution.
Hi Shababe,

Please assist in closing the below case. As per KW Finance Tracker, bank statement needs to be shared for the following transactions which has already been shared since Oct 15, 2020:
Transaction ID: 025211003178, 025220003277
Amount To Refund: KWD 25.400, KWD 25.400

Thank you for looking into this.

Regards,
Apoorv
________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 15 October, 2020 11:48:52
Subject: Re: Knet On Validation

Hi Mustafa,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 7:44:09 PM
Subject: Re: Knet On Validation

Hi Team,

Customer has made two order Sep 08, 2020. However, payment failed but the amount has been debited twice to customer account. As per the hybris there no order details for the Sep 08, 2020.

Transaction id shared by the customer has been attached for deduction of amount

Customer Name: Obinna eze
Customer contact number : 94121679
Customer Email id: [email-masked]<mailto:[email-masked]>

Kindly check and advise for the further process.

Regards,
Abhishek Borgaonkar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 September, 2020 12:51:01
Subject: Re: Knet On Validation

Hi Rashid,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 10:41:18
Subject: Knet On Validation

Hi Team,

Customer has made two order Sep 08, 2020. However, payment failed but the amount has been debited twice to customer account. As per the hybris there no order details for the Sep 08, 2020.

Transaction id shared by the customer has been attached for deduction of amount

Customer Name: Obinna eze
Customer contact number : 94121679
Customer Email id: [email-masked]<mailto:[email-masked]>

Kindly check and advise for the further process.

Regards,
Abhishek Borgaonkar

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