Subject: Re: Refund RRN Request - 6481164567
From: Apoorv Joshi <[email-masked]>
To: PayFort Operations Team <[email-masked]>, support <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Thu, 3 Dec 2020 00:56:52 -0700 (MST)

Hi Team, 

Please update on the below case. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "PayFort Operations Team" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Monday, November 30, 2020 11:58:08 AM 
Subject: Refund RRN Request - 6481164567 

Hi Team, 

With reference to the order number: 6481164567 
Request Token Number: 158676384700061200 
Authentication/Transaction ID: 703099 

Kindly share the "refund RRN" for this order, as we can see the refund has been successfully processed from our end for this on Aug 4, 2020 however, the customer is reporting they have not received this refund. Please find attached their Bank Statement for the same. 

Thank you for your help! 

Regards, 
Apoorv