Subject: Refund Not Processed//Order ID: 6239891620
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Dec 2020 23:07:56 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 7, 2020 
Order ID: 6239891620 
Return Tracking ID: CRDSAL0094419320 
RMA: 1000277483 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Nov 7, 2020 and was shipped to SAUDIPOST on 11/9/20, However as per SAUDIPOST website the order has been returned to shipper on 21/11/2020 and the status on hybris is NOT_DELIVERED and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Ebrahim Hageb