Subject: RE: Wrong Order Status
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Osam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Mohammad Musaed <[email-masked]>, "Taha Yahya Ahmed. Algaadabi" <[email-masked]>, M Ataullah <[email-masked]>, asjad hussain <[email-masked]>
Date: Thu, 3 Dec 2020 04:40:17 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Mention the items that needs to be returned on each order, concept and total.

We would need to do this manually.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, December 3, 2020 6:16 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Osam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Mohammad Musaed <[email-masked]>; Taha Yahya Ahmed. Algaadabi <[email-masked]>; M Ataullah <[email-masked]>; asjad hussain <[email-masked]>
Subject: Wrong Order Status
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the below orders. The order delivered to customer. now customer want to return some items. kindly check and assist us on this case.

Regards,
Fauzan

________________________________
From: "Osam" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Taha Yahya Ahmed. Algaadabi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 6:38:54 AM
Subject: Wrong Order Status

Hi Team,

Problem Statement: Wrong Order Status

Ticket id:1794441
1-
Order Date :Sep 19, 2020
Order ID:6225574196
2-
Order Date :Sep 24, 2020
Order ID:6226833579
3-
Order Date :Sep 25, 2020
Order ID:6227445050

Issue Description: Customer  is claiming that he received the orders and wants to return some of the items but it is still showing in the Hybris that the orders are Not-Delivered, so kindly check and do the needful.

Regards,
Osam Qaid

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com